Return & Exchange Policy

If you’re unhappy or have changed your mind about the purchase you made on Zellbury.com, Zellbury is happy to exchange items if returned within 14 days from the date of delivery, if product is in original purchased condition with tags attached. We will process your refund as soon as we’ve received and inspected your return and confirmed it complies with our returns and exchange policy. You will receive an email confirming that your refund has been processed, and the funds will appear in original account used to make the purchase within 3-7 business days depending on your bank.

  • Under what conditions can I get a refund or exchange?
    • Your request for return and exchange needs to be sent within 14 days from the date of delivery.
    • The return or exchange will only be facilitated for the goods purchased through www.zellbury.com.
    • The product tags should be intact.
    • You can request a refund or exchange if:
    • You are not satisfied with the product received
    • You received a different product from what you ordered
    • The product received is damaged
    • Please note that you cannot apply for a return or exchange if the items have any stains, emit, body odors, perfume scents, have any kind of marks, damages or water stains.
  • I don’t like the product I received. What do I do?
    • You can get the product exchanged or refunded if it meets the criteria mentioned above.
  • The size I received is incorrect. What do I do?
    • You can request for an exchange by signing into your account on www.zellbury.com. You can also call at 021-38402072 and request for the same by sharing your order ID (1002######). Please note that there will no returns & exchanges on products bought during promotional/sale periods.
  • How do I return or exchange the product I received?
    • You can request for a Return or Exchange either by:
      Logging into your account and apply for a return/refund or exchange
    • Please note that Returns, Exchanges or Refunds will only be facilitated for the goods purchased through www.zellbury.com.
    • Refunds will be processed once the items have been received at our warehouse/store
    • 3 weeks ETA will be given to customers for the refund to be processed after the articles are received.
  • I bought a product during a Sale and I want to return it. What do I do?
    • There will be no returns & exchanges on products bought during promotional/sale periods.
  • When will my purchase be refunded?
    • We will process your refund as soon as we’ve received and inspected your return and confirmed it complies with our returns and exchange policy. You will receive an email confirming that your refund has been processed, and the funds will appear in original account used to make the purchase within 3-7 business days depending on your bank.
  • How will I receive the refund I requested for?
    • Given that you meet all the conditions for a refund or exchange as mentioned above, your refund will be processed within 3 weeks. The mode of refund payment will be as follows:
      • For online paid orders: Price of the bought product will be reversed on the card.
      • For cash on delivery orders: Refund will be processed through easy paisa, bank transfers or through cash voucher that can be redeemed at stores.