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FAQs

Frequently Asked Questions
  • Do i need an account on the website to shop online?Plus
    • No, you don’t. You can also place your order with the “Guest Checkout” option. However, if you create an account, you will be able to:

      • Track and view your order(s)
      • Review past purchases
      • Initiate a request for return or exchange directly from your account
      • Create your wishlist
      • Save all your details, like name, number, email address and shipping address so you can shop even quicker next time
  • How can I create my own Account?Plus
      • You can register with us by following these quick

        • Go to the Authentication Page
        • Click on "Create an Account" tab
        • Enter your email address and other personal details
        • Click on the "Sign Up" tab
        • Your account is now ready

        In case you forget your password, click on "Forget your password?". You will be asked to enter the email in which you will get the steps to change your password

  • How can I alter the shipping or billing address?Plus
    • Please log in and click on “My Account” for all your particulars and other details. Here you will find an option to edit and change your details. In case your order is already placed and confirmed, please contact our customer care at talktous@zellbury.com or 0345-8248895 or DM us on Facebook to get the changes made. Please note that the requested change will not be taken into consideration if your order is already processed.
  • How will I track my order or my order details?Plus
    • You may only be able to check the order details, if you have made an account with us or if you are a registered customer. Sign in to “My Account” to view your order history. “Awaiting cash on delivery” means your order has been dispatched and will be sent to you within the delivery time (3-4 working days).
Frequently Asked Questions
  • How will I know whether my order is placed or not?Plus
    • You will be getting two emails when you complete your order online:

      • You may only be able to check the order details, if you have made an account with us or if you are a registered customer. Sign in to “My Account” to view your order history. “Awaiting cash on delivery” means your order has been dispatched and will be sent to you within the delivery time (3-4 working days).
      • Once the above step is completed, you will receive a second email which will confirm the order.
  • How do I place an order online?Plus
    • If you have an account on Zellbury, pleasae follow the steps below:

      Sign in to your account arrow Browse through products arrow Select your favourite product(s) arrow Click “Add to cart” arrow Click cont shopping or proceed to checkout arrow Check all details arrow Select payment methods arrow Click confirm order
      • Sign in with your account
      • Check the various categories from Pret (Ready To Wear) to Unstitched and click ‘Add to Cart’ on your desired product(s).
      • Once done, click on ‘Proceed to Checkout’.
      • You can enter the quantity of products on the Checkout Page
      • Alter the billing or shipping address (if needed).
      • You can choose to pay through Cash on Delivery or any online payment method.
      • Click ‘I confirm my order’

      In case of Guest Check Out, please follow the steps below:

      Sign in to your account arrow Browse through products arrow Select your favourite product(s) arrow Click “Add to cart” arrow Click cont shopping or proceed to checkout arrow Check all details arrow Select payment methods arrow Click confirm order
      • Kindly log on to https://www.zellbury.com/
      • Check the various categories from Pret (Ready To Wear) to Unstitched collections
      • Click Add to Cart on your desired product(s)
      • Proceed to check-out.
      • You can enter the quantity of products on the checkout page
      • Click on guest check out and fill the form with your contact and address details.
      • You can choose to pay through Cash on Delivery or online payment method.
      • Click ‘I confirm my order’
  • What is an order ID?Plus
    • An Order ID is a unique code that you receive once you complete the order placement process. You can use this to track your order status from our customer care department.
  • Can I add products or change products in my order after placing the order?Plus
    • No - changes like additions or subtractions in a current order cannot be accommodated once the order has been placed. It is suggested to the customer to cancel the order within 24 hours and place a new order.
  • How can I check my order status?Plus
    • If you’re a registered customer, you can always check your order status details from your account by logging in. If you have done a Guest Checkout, you can always DM us your order ID on Facebook or contact our customer care number 0345-8248895 for further details.
  • How can I cancel my order?Plus
    • You can only cancel your order before your order has been dispatched. We typically dispatch orders by 4 pm on the next working day after the order is placed.
Frequently Asked Questions
Frequently Asked Questions
  • What is the delivery time?Plus
    • Local delivery takes 3-4 working days and international delivery takes 5-6 working days. Orders are processed and scheduled for delivery within 24 hours of the order placed online or on the next working day. Please note that delivery is entirely dependent on availability of stock and payment authorizations.
  • What are the delivery charges?Plus
    • Zellbury provides free shipping throughout Pakistan.
    • For international delivery, charges vary from country to country. The international delivery charges are mentioned separately on the checkout page after which they are added in the total bill.
  • How will I check my delivery status?Plus
    • In case of a local order, you will get a message on the day of delivery from our courier service, Call Courier, containing your CN number and the website link where you can track your order. It will also include the total bill amount which you need to have in order to receive your order.
    • In case of an international order, you will be provided a Tracking ID for your order through email. You can log on to DHL website, insert your tracking ID and track your order.
  • How many times will the courier make an attempt to deliver my order?Plus
    • In case you are not available on the day of delivery, a second attempt will be made by the courier service to get it delivered. In case you want to get your order delivered after a certain date or day, get in touch with the courier service on their helpline and provide them your order ID or tracking ID.
Frequently Asked Questions
  • Why should I give my personal details?Plus
    • All the information taken like the name, address, contact details or your credit card details are important to get your order processed. Please note that these details are used to verify the customer’s originality and to save both the parties from any fraudulent activities.
  • Is my personal information kept secure and safe?Plus
    • Please note that all the information provided is safe and secure. Only approved personnel are given access to the information and are solely used for the order processing.